Shipping Policy

Effective Date: 1/23/25

Thank you for shopping with us at Threadsnake! We’re excited to bring your custom embroidery designs to life. Below you’ll find important information regarding our shipping policies.

Shipping Options

We offer several shipping methods to ensure that you receive your order in a timely manner:

• Standard Shipping: Delivery within 5-7 business days.
• Expedited Shipping: Delivery within 2-3 business days.
• Express Shipping: Next-day delivery available for select locations.

Note: Delivery times may vary based on your location and availability of items.

Processing Time

All custom embroidery orders require a processing time of 10 business days before they are shipped. Please allow additional time during peak seasons or holidays.

Shipping Charges

Shipping costs are calculated at checkout based on your location and selected shipping method. We strive to provide competitive rates to ensure your satisfaction.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order online.

Lost or Damaged Orders

If your order is lost or damaged during shipping, please contact us at communications@threadsnake.com within 10 days of receiving your shipping confirmation. We will work with you to resolve the issue promptly.

Return Policy

Returns not accepted on customized products.

Contact Us

If you have any questions about your order or our shipping policies, feel free to reach out to us at communications@threadsnake.com or (720)880-9937. We’re here to help!

Thank you for choosing Threadsnake. We appreciate your business!